CONTACT
FOR ALL CUSTOMER SERVICE AND GENERAL ENQUIRIES, PLEASE CONTACT US & WE'LL GET BACK TO YOU WITHIN 48 HOURS.
FREQUENTLY ASKED QUESTIONS
ARE YOUR PRODUCTS VEGAN & CRUELTY FREE?
YES - OUR PRODUCTS ARE FORMULATED WITHOUT ANY INGREDIENTS FROM ANIMAL ORIGIN.
SANAL BEAUTY DOES NOT TEST PRODUCTS ON ANIMALS, ALL OF OUR PRODUCTS ARE CRUELTY-FREE.
DO YOU OFFER RETURNS OR EXCHANGES?
WE ARE UNABLE TO OFFER REFUNDS, RETURNS OR EXCHANGES. ALL SALES ARE FINAL. PLEASE NOTE SANAL BEAUTY RESERVES THE RIGHT TO REFUSE ALL RETURNS, RESHIPMENTS AND REFUNDS. IN THE UNLIKELY EVENT THAT A PRODUCT ARRIVES DAMAGED, PLEASE CONTACT OUR CUSTOMER CARE TEAM WITHIN 48 HOURS OF RECEIPT. CUSTOMERS MUST INCLUDE PHOTOS OF THE ISSUE AND A SCREENSHOT OF YOUR ORDER CONFIRMATION EMAIL.
DO YOU OFFER DISCOUNTS OR PROMOTIONS?
YES, FROM TIME TO TIME WE OFFER DISCOUNTS AND PROMOTIONS. SIGN UP FOR OUR EMAILS TO RECEIVE NEWS ON SPECIAL PROMOTIONS AND SALES.
CAN I CANCEL OR CHANGE AN ORDER?
OUR FULFILLMENT PROCESS BEGINS QUICKLY AFTER AN ORDER IS PLACED SO WE ARE NOT ABLE TO ACCOMMODATE CHANGES TO MOST ORDERS. PLEASE CONTACT US IMMEDIATELY WITH YOUR ORDER INFO AND WE WILL DO OUR BEST TO ASSIST WITH AN ORDER CANCELLATION, PLEASE NOTE WE CAN NOT GUARANTEE AND CHANGES CAN BE MADE AFTER AN ORDER IS MADE.
WHEN WILL I RECEIVE MY ORDER?
WE ARE A NEW SMALL BUSINESS HANDLING OUR PACKAGING + SHIPMENT IN HOUSE, SO WE KINDLY ASK THAT YOU ALLOW UP TO 1-2 WORKING DAYS FOR PROCESSING, PLUS THE ADVISED DELIVERY TIME.
UK ORDERS: ORDER BEFORE 12PM (MONDAY - FRIDAY) FOR NEXT DAY DELIVERY, ORDERS PLACED AFTER 12PM WILL BE PROCESSED THE NEXT WORKING DAY.
UK NEXT DAY DELIVERY: 1-2 WORKING DAYS
UK STANDARD DELIVERY: 3-5 WORKING DAYS
INTERNATIONAL ORDERS: ORDERS PLACED AFTER 1PM (UK TIME) WILL BE PROCESSED THE NEXT WORKING DAY.
INTERNATIONAL DELIVERY: 5-7 WORKING DAYS